Once your package has shipped from our facility, you will receive a
shipping confirmation email that contains a tracking number. You can click on the Tracking Number.
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You can simply send the item back to us with a note for refund or exchange. Please visit our Returns page for full details and instructions.
All our apparel are standard US size. Please refer to size chart if available on the listing image gallery or contact us for more information.
You can live chat, call us at Tel: 1-818-839-8851 during business hours (PST), text us at 1-818-570-1132 or send us an email via our Contact Us form.
We also highly recommend a tag silencer/protector (sold separately); especially if other tags or charms are used at the same time. The tag silencer/protector will reduce the "jingle" noise from the tag and also help protect the paint finish from abrasive wear from other tags/charms. These products are also available in the accessories section below.
Please note that the text will be CAPITALIZED block letters and automatically centered and sized for the best fit. The size of the characters changes with the number of lines and characters entered. Fewer lines and characters on a line result in larger letters and vice versa. Be aware that even one long line will cause the font size of all other lines to be very small since they must be sized to match the long line in order to look right; and a small font size is harder to read (e.g. it becomes harder to tell a "6" from an "8"; etc).
If you are concerned about font size; consider abbreviating as much as possible (ST instead of STREET; N instead of NORTH; etc); leaving off punctuation marks unless absolutely necessary; and limiting engraving to only the basic; vital info needed to get your lost pet back. We are happy to engrave long texts; but simply want you to make an informed decision that it will cause a small font size. Tag may be engraved up to 16 characters per line and up to 5 lines may be used. You do not have to use all 5 lines; and you may purchase a blank tag.
*** Be sure to check that all spelling and numbers are correct as what is entered will be engraved. We cannot exchange or refund customer errors. Alert us immediately if you realize a mistake after submitting the order as we ship orders very fast! ***
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Express options available in checkout.